IT Support Update 1. Ground floor Refurbishment The data points for green ground for the self service machines have now been installed and everything is working well. Work has been carried out to prepare for the reopening of Blue 1 on 17th August. We are awaiting the arrival of some matting to ensure wires are [...]
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IT Support Update 1. Ground floor Refurbishment The project is very active at the moment. As you will know there have now been some office moves. An estates project manager has been appointed to coordinate all the work involved in the moves. The Tyson room will be complete on 28th May. Red 3.1 will [...]
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1. Virtual Service Desk A new remote access tool is now in use and has already been useful for resolving incidents both here in main library and site libraries. 2. AV support The new procedure is now in place. Several requests have been received for using portable and projector for meetings/interviews. Some of the [...]
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1. Staffing It is with much thanks to Sinead Renold in IT Services that I can tell you that Val will continue to work as part of our team until end June. 2. Virtual Service Desk Nothing new to report. The reporting tool is now in use to produce regular progress reports/updates. 3. [...]
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1. Welcome I would like to welcome Val who started with us in January. Val is on a secondment to us from IT Services and will also be working on the VSD and the PSD. 2. Virtual Service Desk The report on the VSD was presented to the Library MT who accepted the recommendations. [...]
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Welcome I would like to welcome Andy Zarkesh who started with us on Tuesday 2nd December. Andy has started his induction programme and has met some of you already as part of the process. Virtual Service Desk The emergency procedure was invoked relating to an RFID issue. The Outlook Issue continued to keep everyone [...]
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Well here is a highlight of the activities – Virtual Service Desk The emergency procedure was invoked relating to aTalis issue. It has been very busy for all on the VSD with the high volume of calls relating to the Outlook issue. There now seems to be another issue with Excel requesting an installation [...]
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Start of Year Sessions The following were attended by the team – Hornet, Introduction to the Problem and Knowledge Management Team and Service Request System, Blackboard, Portal Many thanks to jenny for giving Jan and Alison an overview of Shibboleth Virtual Service Desk The emergency procedure was invoked once relating to a virus issue. The [...]
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The University wide initiative to have special boxes for recycling printer consumables located across campus has been delayed. In the meantime you can return used printing toners and cartridges to us and we will organise their disposal via a charity.
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Telecoms There has been a lot of activity in this area. Moves have mostly been successful in Admin A. There was an issue with Stephen’s extension not working but Telecoms have fixed the line apparently there was a fault. This took several days to sort out. We are waiting for work to be done in [...]
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